Refund and Return Policy

1. Time frame

You can request an exchange or return within 30 days of the delivery date shown in the carrier's tracking.

2. Return conditions

To accept a return, the product must meet these conditions:

• Unused and in the same condition you received it.
• In its original packaging with all included accessories.
• For hygiene reasons we cannot accept returns of products that have been in contact with skin or hair, such as used templates, unless they have a manufacturing defect.
• Custom or made-to-order products cannot be returned unless defective.

3. How to start a return or exchange

Email info@ryvoxshop.com with your order number, the product you want to return and the reason. If the product arrived damaged or is not what you ordered, attach photos. We reply within 2 business days with instructions and the shipping address. Please do not ship anything before receiving our confirmation.

4. Return shipping costs

If the return is due to a defect or an error on our side, we send you a prepaid return label and refund the original shipping. If you return the product for any other reason, return shipping is on you and the original shipping cost is not refunded. We recommend a tracked service: we cannot take responsibility for packages that do not reach our workshop.

5. Refunds

Once we receive the product we inspect it within 3 business days. If it meets the conditions, we issue the refund to the same payment method you used (card, Apple Pay or Google Pay). Funds usually appear within 5 to 10 business days depending on your bank. We will email you when the refund is issued.

If the product arrives used, damaged by misuse or without its packaging, we may reject the return or apply a partial refund; we will let you know before deciding.

6. Exchanges

You can exchange a product for the same model in another color, or for another product of equal or higher value by paying the difference. The exchange ships once we receive the original item. If you prefer, we can issue store credit to use whenever you like.

7. Damaged, defective or incorrect products

Check your order when it arrives. If it came damaged, defective or is not what you ordered, let us know within 48 hours with photos of the product and the package. We replace it at no cost or refund the full amount including shipping. We handle carrier damage claims ourselves; you don't need to do anything else.

8. Cancellations

You can cancel an order free of charge as long as it has not shipped; the refund is full and immediate. If the order has already shipped, wait to receive it and follow the normal return process.

9. 12-month warranty

Regardless of the return window, all RYVOX products carry a 12-month warranty against manufacturing defects from delivery. If a product fails due to a defect within that period, we repair it, replace it or refund your money. The warranty does not cover normal wear, impacts, drops or misuse.

10. Contact

For any question about returns, exchanges or refunds: info@ryvoxshop.com. We are available Monday to Friday and reply within 2 business days.